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Research: DRURY and COLLEAGUES,
Listed in Issue 301
Abstract
DRURY and COLLEAGUES, American College of Occupational and Environmental Medicine, Elk Grove, Illinois
Background
High patient satisfaction is a desirable goal in medical care.
Methodology
Patient satisfaction measures are increasingly used to evaluate and improve quality in all types of medical practices.
Results
However, the unique aspects of occupational and environmental medicine (OEM) practice require development of OEM-specific measures and thoughtful interpretation of results.
Conclusion
The American College of Occupational and Environmental Medicine has developed and recommends a set of specific questions to measure patient satisfaction in OEM, designed to meet anticipated regulatory requirements, facilitate quality improvement of participating OEM practices, facilitate case-management review, and offer fair and accurate assessment of OEM physicians.
References
David L Drury 1 , Philip Adamo, Marianne Cloeren, Kurt T Hegmann, Douglas W Martin, Michael J Levine, Shawn M Olson, Glenn S Pransky, James A Tacci, Matthew Thiese, Ad Hoc Committee on Patient Satisfaction Surveys. Patient Satisfaction Measurement in Occupational and Environmental Medicine Practice. J Occup Environ Med ;60(5):e227-e231. doi: 10.1097/JOM.0000000000001331. May 2018.
